Client satisfaction and complaint resolution process at SAGE.
At SAGE, client satisfaction is a top priority. We are committed to addressing complaints appropriately and with care, ensuring your needs are properly considered.
We provide high-quality services and products to support Quebec businesses in making sound financial decisions. Should you have any questions, comments, or complaints regarding our products, services, or representatives, we want to ensure that they are handled in a fair and effective manner.
Complaint handling process
Step 1: Simple and effective resolution of your dissatisfaction
Start by contacting your advisor. If your dissatisfaction involves your advisor, please write to our client complaint management center at norman.dickenson@essor.ca. We will respond as quickly as possible to help resolve the issue.
Step 2: Submitting an unresolved complaint from Step 1
If you are not satisfied with how your issue was resolved, you may submit your complaint in writing to norman.dickenson@essor.ca. Within 10 days of receiving your complaint, it will be recorded in our complaints register, and you will receive an acknowledgment of receipt. A full review and outcome of the complaint will be provided within 30 business days of receiving all necessary documentation and information. We may contact you to request any missing information.
Step 3: Escalating your complaint to a higher authority
If you remain unsatisfied with the review and handling of your complaint, you may request in writing that your file be transferred to the appropriate regulatory authority, the Autorité des marchés financiers.
If you wish to file a complaint, it must be submitted in writing to the following address:
SAGE Insurance
1100 Robert Bourassa, 6th Floor, Montreal, QC, H3B 3A5
Other contact details
Phone: 514-878-9373
ext. 30069
Fax: 514 878-0656
